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Year 2008 is a significant milestone for one of Sri Lanka’s pioneering IT giants. On May 31st 2008 Informatics (Pvt) Ltd the parent company of the Informatics Group completes 25 years of service to the industry.
The TCC Sales and Marketing Manager Tai’atu Cocker said that the new system is used by telecommunication companies in various parts of the world to network their three services, fixed line network, mobile network and internet. The AvaBill Software replaced the old billing system that was operated manually.
Tai’atu said that TCC decided to buy the new billing system because of the demand by the customers for a better billing service, and since May 2007 they been working with Sri Lankan Company to install the new system.
Tai’atu admitted that the new system is high cost “because of the equipments, which were bought overseas, were very expensive and the installations were extensive, at TCC offices in Tongatapu and Vava’u. The new system will be only effective in Tongatapu and Vava’u because this is where a majority of our customers are. The remaining outer islands will be hooked up later.
Tai’atu said that with the system, all operations would be more efficient and will be automated and accessible widely throughout the company.
“This means if there is a complaint made by a customer or a bill requested they could do so and get the result in a flash at any booth or station in Tongatapu and Vava’u.
“With the old system, these services could only be provided at the main office at Fongoloa because they are the only one accessible to the information, and bills were usually issued a few days after a customer’s requested.
“In the near future the new Customer Care and Billing system will be able to bill customers in one format if requested. That is receiving one bill for the three main services that TCC offers such as bills for fixed lines, internet and post paid mobile services.” She said that the system will be able to provide real-time billing and enable customers to obtain their outstanding bill amount at any given time and are able to pay at the same time without any delays in payment updates.
Tai’atu said that under the new system all customers will be assigned a new Account Number and can expect to see a new TCC Bill format in their March bill, and customers can continue to make queries about their monthly bill, by either quoting their new account number or their fixed line number.
At present Informatics maintains a team of over one hundred IS professional dedicated to the Telecom Industry via the AvaBill Suite. Informatics has over 15 years of experience in delivering Software Solutions to the Telecom industry and is active in maintaining and enhancing the AvaBill Suite as a cutting edge application for the industry.
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