ZSIC General Insurance in Zambia Selects Informatics to deliver Cutting Edge Software Solutions for Core Insurance, BI and Mobility

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Posted on 16 December 2016
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ZSIC General has selected the InfoIns Suite, offered by Informatics as company’s new core insurance system

ZSIC General Insurance Limited (ZSIC), one of the largest Insurance service providers in Zambia, has selected the InfoIns Software Suite of Informatics International Limited (Informatics) as the company’s new Core Insurance, BI and Mobility platform.


The search for an internationally renowned software system was fuelled by the organizations’ ambitious future vision of increasing its market share through expanding into new market segments as well enhancing existing services & operational efficiencies. ZSIC realized that in order to achieve these goals, it needed a robust front office and back office system with mobility, digitization and BI capabilities.


Thus, after a yearlong thorough evaluation process via RFI, RFP, on-site system demonstrations and visits to live customer sites, ZSIC recognized the strength of Informatics in providing insurance software solutions, comprising of all aspects of the insurance value chain along with Informatics’ proven success with the existing clientele and decided to opt for InfoIns in line with the trust ZSIC had on Informatics team’s project delivery capabilities.


The InfoIns Software Suite is an end to end modularized and integrated software solutions suite designed to streamline the business process across the entire insurance lifecycle and to maximize the agility and operational efficiency of insurance companies of all sizes. From General, Health to Micro Insurance, the solution covers the automation of all segments within the Insurance business and offers a comprehensive product portfolio that includes Motor, Fire, Marine, Health, and Travel to name a few. The comprehensive, unified InfoIns solution, with its unique features provides 360’ view of each customer and will increase ROI by supporting continuous business growth in ZSIC.


Integration with the Customer Web Portal, Agent Web Portal, MIS reporting and the Mobile Apps for Customers and Agents will enable ZSIC to deliver the highest level of dedicated and personalized service by providing the types of comprehensive solutions that are needed to satisfy digitally-savvy customers, particularly millennials and tech savvy corporates.  BI and Dashboards in InfoIns, graphically represent information statistics of operational and functional data for authorized users, providing at a glance process bottlenecks, negative trends, progress statistics and performance indicators for the company. With this new core engine ZSIC can offer the best possible products to customers rapidly through any channel, web or mobile and satisfy the immense appetite customers have for digitization, while keeping the corporate goals on track.


About ZSIC General Insurance


ZSIC General Insurance, one of Zambia’s leading insurance companies, is a subsidiary of ZSIC Limited and wholly owned by the Government of the Republic of Zambia (GRZ). The Company has a network of 22 branch offices in all provinces with over 200 Employees and main Insurance services include personal, agriculture, motor vehicle and business. For more information, please visit

About Informatics


Informatics International Limited is an internationally recognized, leading software solution provider for Insurance, Telecommunication & E-Government Industries and a trusted, reliable partner with an in-depth knowledge of the insurance business and its technology needs. InfoIns suite is backed by Informatics’ 30+ years of delivery expertise, 500+ strong team of dedicated professionals and global presence in 15+ countries. For more information, please visit


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