With the introduction of this cutting-edge Corporate Self Care Solution, AvaBill further strengthened its supremacy within the Telco Industry by facilitating an enhanced user experience for the Communications Service Providers’ (CSP) Corporate Clientele, by providing greater control over all services via a single web interface.

The AvaBill Customer Self Care is a simple, highly personalized and interactive Self Care Solution that opens lines of communication and a range of self-service options. Providing 24×7 customer self-service anywhere in the world through any device, CSPs are now able to increase the levels of accuracy and decrease dependency on their Customer Relationship Managers and Stakeholders. Accordingly CSPs are now placed on a better footing to serve their subscriber base with the speed and agility they demand, by upgrading to this improved, online and real-time web solution.

Benefits for CSPs:

• Reduces customer service costs, paper based bill statement costs (Via E-bill) and Relationship Manager
• (RM) operational costs
• Ability to provide small corporates / SMEs the facility to manage their accounts even without a dedicated Account Manager / RM
• Increases efficiency and frequency of customer bill payments
• Explore new marketing opportunities that target the corporate client base, along with other enterprise solution offerings via the Corporate Self Care web portal

Benefits for Corporate Subscribers:

• Ability to self-configure a virtual company hierarchical structure (e.g. Holding company, Subsidiary, Department, Cost center, Team or Individual employee level)
• Ability to view account, billing and other information based on the defined company hierarchical structure
• Ability to activate/deactivate and change services and packages through a comprehensive Service Management module without contacting a RM
• Ability to create and get real-time updates of trouble tickets
• Facilitates online bill payments at any level within the corporate hierarchy