Informatics is looking for a Support Engineer Mattala

To serve the customer front lines operations, attending to queries and troubleshooting technical issues on demand. Ensure a smooth operation of implemented software systems and hardware equipment provided by the company through installation and updating issues as needed.

Job Role

• Ability to work on a shift basis support the 24*7 operation at Mattala International Airport.
• 24×7 Enterprise application monitoring.
• Handling technical issues/inquiries and system health checks.
• Attend to complaints from users with respect to the operational problems pertaining to the system.
• Provide first-level support that includes preliminary troubleshooting of the issue and attempt to resolve it.
• Assist the user to use software and provide necessary training as required.

Requirements

• Degree /Diploma in Information and Communication Technology or any other related field.
• Preferably have a minimum of 1 – 2 years of experience in a similar field.
• Ability to work under pressure, customer handling, and multitasking.
• Knowledge about the Linux and Windows servers will be an added advantage.
• Ability to work located at Mattala and also travel to Colombo when required.
• Good analytical skills and effective communication skills.

Please submit via Form