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Today, our lives aren’t so much analogue as it is digital. Technology has come a long way, and the majority of our lives are spent in the digital world. From work to play, the digitisation of the way we do things is apparent, and there’s really no way to run away from it.
That being said, today’s government must reflect this form of digitisation. In turn, they need to implement digital services that allow self-service, 24/7 access, proactive assistance, personal customisation, and secure help. If you are trying to create such a solution, here are the vital digital enablers to consider to help you offer what we call e-governance:
1. Maximise Automation With New Technology
The best way to ensure that government services are digital is to maximise automation. This is especially true for services that have long, tedious manual processes. Automated processes typically carry a higher administrative cost for the procedures, but long term savings can be enjoyed by adopting automation.
In addition to cutting costs, automated processes can help the government perform better. For example, digitising processes for paying taxes can ensure faster and smoother transactions with less time wasted.
2. Use A Cloud Services Provider
The cloud is to IT services as water is to us. If we were to live without it, we would surely perish in less than a month’s time. The cloud works in the same way as the government’s e-governance services.
The cloud has proven its worth in improving productivity, workflows, and organisation. Simply put, the cloud is a vast pool of data with multiple cloud services providers that allow users to securely access their data, such as emails.
3. Redesign Services With Design Thinking
Design thinking is a process that individualises and personalises a product or service, which leads to better services. This basically means you won’t be creating a website but rather a service that is tailored to the needs of the specific user, and you will do this with the help of design thinking.
Design thinking ensures that you address the specific needs of the user. The process includes understanding the user’s behaviours, preferences, and needs. With these insights, you can create a product or service that will meet these needs.
By using design thinking, you can better align the goals of your business with the needs of the user.
4. Create A Feedback Loop Through Data Analytics
Data analytics allows you to analyse the data you collect from users. This way you can know what they like and dislike about the services you offer. With data analytics, you can better understand the user and their needs, and in turn, you can then provide a better service.
If you are able to get your hands on a lot of data, then you will see which areas to improve on. For example, if certain users have a problem with a service, you can then come up with an improvement based on their reviews.
These are the vital digital enablers of e-governance, and these technologies are what you will use to create new government services that better meet the needs of your people. That being said, the process will take some time, and it can be expensive. However, enabling e-governance will ensure you will stay relevant now and throughout the future, where the digitisation of the world will simply become more and more apparent!
Written by Hiran Wickramasinghe