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The Informatics Insurance team is proud to announce a major upgrade to its Customer self-service solution, InfoIns Customer Self Care. With the added enhancement of this web based Customer Self Care solution, the design & development of these added features will benefit both existing and new customers of the InfoIns suite of products.
Customer self-service has become the preferred channel of today’s Insurance Customer, thus enabling Insurance Companies to stay open for business 24×7 while providing a high quality service, globally. With a drastic reduction of customer care costs, it facilitates better communication with the end customer base while enhancing the entire customer experience.
From viewing up to date policy information, intimation of claims, tracking claim status, paying premiums online, handling of on-line requests for quotations, endorsements and renewals to advanced security features; The InfoIns Customer Self Care solution provides a well-rounded service.
Currently the InfoIns team is working with the first client for this latest product upgrade and the solution will go live in Q2 of 2015 for non-life segments.
Once deployed the end customer will be able to enjoy 24×7 online Customer Service, effortless management of active policies and many other ‘online’ services without the hassle of visiting a branch.
The InfoIns team has more major upgrades planned for this solution, including enabling services for the life segment.