Having successfully deployed many innovative solutions for E-Government and Citizen Services in multiple countries, Informatics is proud to be the technology provider for the roll-out of the Bilingual ID card for Sri Lankans. With the implementation of this end-to-end solution (InfoID), the Department of Registration of Persons in Sri Lanka kicked off the issuance of the much-awaited bilingual identity card system last year. Having successfully completed 1 year of live operations, the system offers a host of unique features and benefits.

Problems faced prior to implementation of InfoID:

• Manual processes and handwritten National Identity Cards (NICs) were vulnerable to various allegations of bribery and corruption
• Frequently subjected to human errors
• Cases of multiple individuals having the same NIC number
• Illegibility of certain handwriting of NICs
• Incorrect information written on some NICs
• Physically maintained National ID card registers were vulnerable to damage, theft and manipulation
• NICs were only issued in one language

Features/Benefits after the implementation of InfoID:

• Automatic transliteration from English to Sinhala / Tamil languages
• Dual data entry
• Ability to provide normal service or one day express service
• Quick turnaround time for all ID card matters
• Introduction of efficient/fair and transparent processes
• Ability to integrate and share information with other government departments and agencies
• Detailed inquiry facility & ability to track process status
• Validation of controversial individuals
• Connectivity with regional offices enables the public in remote areas to obtain IDs hassle free
• Computerization of databases and personal records, thus enabling a highly secure environment
• Enhancement of the credibility of the NIC, as an identity document

As the secondary phase of this project, the facility to inquire NIC application status via SMS will also be provided to the general public in the near future.