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With COVID-19 wreaking havoc worldwide, businesses that used to rely on physical processes are now forced to look for digital opportunities to ensure the company’s survival. However, many have tried, but most ultimately failed. However, there are still those that have managed to implement a digital solution to keep their business alive.
The success rate also applies to government organizations, where many processes and procedures had to be moved to a more digital form to ensure things continue running as smoothly as possible.
Although this has presented various challenges in itself, it has also shown many advantages and benefits. One of these benefits is something called legacy modernization—let’s dig deeper.
How the COVID-19 Pandemic Bolstered Legacy Modernization
As the virus continues to spread worldwide, many government bodies now try to turn their in-person experiences into something more digital in an attempt to stop the spread of the virus. Everything from healthcare services to court services has been moved to the digital world, taking the form of telehealth, virtual courts, and more.
While most of these ideas are still in their infancy and being experimented on, the virus has motivated governments to test them out at incredible speeds. Not often do we see new integrations roll out so quickly, such as what is being experienced now. From there, we can see that the government’s primary goal is to be fully digital.
Their effort of utilizing technologies like AI (artificial intelligence) and cloud computing is proof of that fact. A great example of this happening is in Estonia, where things like family benefits are being rolled out on digitally automated platforms to families that are welcoming babies into their lives.
Of course, this wouldn’t be the cause for every country. Some are still lagging behind and quite far behind at that. However, with more and more ways to go digital, one shouldn’t be surprised that the next thing that is generally done in person will become digitized.
The good news to all of this is that many of these transformations will likely take hold with the digitization of many of the government activities. Through legacy modernization, old systems are replaced with new, more efficient ones. This means that one can expect these new systems to be fully integrated into various processes even after COVID-19 is long gone.
For those who despise things like tedious paperwork and long queue times, digitization can quickly solve these problems through automation, cloud infrastructures, and other flexible technological solutions. That said, there is still plenty of ground to cover, many of which are tough to deal with, mainly due to tight budgets.
Due to COVID-19, government bodies now rely on new technologies to maximize efficiency, productivity, and user experience while minimizing costs. Such transformations are expected to continue to happen, as governments now see the benefits of relying on technology to improve their processes.
For the general population, this means better and easier access to government-related services, all without dealing with all the nuisances of piles of paper works, long queue times, and more to get things done.
Informatics is a custom software development agency geared towards professionals who need re-engineered solutions to meet current demands. If you are looking for e-government software solutions to improve your services and more, work with us today!
Written by Daniele Paoletti