The Future of Insurance
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The Future of Insurance

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The insurance industry is rapidly changing daily because of the emerging forces transforming the Insurance industry, such as digital transformation, some harsh market conditions, demanding customers, and innovative new market entrants.
Although there is a challenge, indeed, there is an opportunity too.
Therefore, the forces mentioned above can become a source of growth.
As external and internal forces transform the traditional insurance model, insurers face increasing pressure to innovate and adapt.
The following significant trends could shape and upend the insurance industry over the coming years.

Traditional Customers Transform to Modern Clients

Customers of today are fundamentally different from their parents and grandparents.
Their needs, knowledge, and expectations have expanded exponentially over the past decade, but blending with technology has been created a new kind of digital-native in our everyday consumer life.
This new methodology has become the most challenging part of the insurance industry because modern customers prefer to fulfil their needs instantly and conveniently without a long process.
Also, they expect something fast process and are willing to abandon sign-up processes promptly as soon as they meet a problem.
Therefore, all the traditional insurance methodologies are expiring day by day. Insurance Brokers, Insurance Offering by calling the customer; instead of those conventional methodologies booming digital customers are looking for Insurance Apps, Relationship managers to handle their insurance liability.
For sure, in the future, the Insurance Industry will be introduced more efficient technology equipment and platforms to attract customers, maintain customers and their data, and provide the best and advanced service offers.

Digital platforms Manipulate the Growth.

Today, Digital plays a crucial role in every industry, including Insurance Industry.
But unfortunately, insurance companies didn’t have much effort to rush with the digital components.
Although, today, more insurance companies are likely other industries have embraced the digital and technology platforms.
It means that the industry is rapidly shifting from product-led to service-led offerings that deliver a holistic experience to customers.
Cutting-edge technologies (To learn more, visit our website: are quickly maturing; meanwhile, AI, IoT, and big data have been playing a vital role in the insurance industry.
Further, digital transformation is often painful, and transforming to digital is not easy as we say.
The challenge is finding ways to ease the pain by finding tools and platforms to simplify your journey.

The Shift to Innovation

Nowadays, we can notice that innovations are introduced to the world every second.
This impacts the industries, including the insurance industry; fortunately, Insurance always had the reputation of a very conservative industry reputation.
Although today it rapidly changes, to embrace initiatives forward and satisfy the demands of modern consumers, insurers became early adopters of the latest technologies.
Also, Digital and technology have been more advantageous to the insurance space by pushing the industry toward an innovative mindset.
Digital transformation is a vital role that is an elemental matter-of-fact force that drives the industry forward day by day.
Hence, the need to innovate as a matter of strategy becomes increasingly apparent to insurance leaders.
As a result, today, we can notice a shift toward an innovation-focused digital culture that empowers insurers to innovate regarding traditional insurance problems such as risk assessments, claims processing, and policy sales.


The name of the game is Personalization. When it comes to attracting and keeping customers today, and in the future, laser-focused personalization capabilities are the new competitive advantage. Hence, Personalization is critical to attracting new clients.
Although modern customers are aware of digital communications, their insurer collects their data and any behavioral data to their location or any information they have submitted.
In return, they expect the insurance company to use this information to improve and personalize their experience.
From the moment a potential client lands on an insurers’ website, insurers use the data they have on each user to improve their experience.
In this digital era, we can target, offer well-timed offers.
Not only do proactive and targeted offers boost new policy sales, but they also open up plenty of cross-selling opportunities. Offering a personalized product at the best price possible to a specific person can dramatically boost the chances of policy sales, customer loyalty, and the lifetime value of each customer.

Final Consideration

Last and least, if we consider all the above forces and their impact on the insurance industry, Technology is the critical platform for each of these; indeed, Technology will shape the future industry smoothly since, is difficult to imagine the future of insurance without these technologies.
Hence, Technology is an important fact; if you’re worried about implementing Technology and digital shift for your insurance company, don’t worry. We are informatics here to help in this matter.
Informatics Headquartered situated in Colombo, Sri Lanka.
Informatics has gained a prominent position in the global IT sector, providing some of the most cutting-edge software & Infrastructure solutions for local and international clients, who include sectors such as e-Government, Border Control, telecommunications, Enterprise, banking, and insurance over decades.
Informatics offers numerous business solutions across the globe, which primarily cater to increasing the efficiency and operating functionality of any business or organization. At Informatics, we have most often surpassed client expectations and have maintained the consistent trend of pioneering and empowering.

Written by Siththy Waseema