User Registration and Authentication
User registration and login functionality for passengers and administrators.
Secure authentication to protect user information and system access.
Route, Fare and Trip/ Schedule Information
Display of available routes, departure and arrival locations, and schedules.
Information about bus stops, pick-up points, and drop-off points.
Interactive seat map displaying available and booked seats.
Passengers can choose their preferred seats based on availability.
Different seat classes or types (e.g., standard, premium, business class) with varying amenities and pricing
Booking and Reservation
Facility for passengers to select a route, date, time, and number of seats.
Real-time seat availability updates as bookings are made.
Confirmation of reservations with booking details and payment information.
Ticketing and Payment
Integration with various payment methods (credit cards, debit cards, online wallets, etc.).
Secure payment processing with encryption.
Issuance of e-tickets or digital booking confirmations.
Discounts and Promotions
Support for applying discounts, promo codes, or special offers.
Calculation of fares considering discounts and additional charges.
User Profiles and Preferences
Passengers can create and manage profiles with personal information.
Option to save passenger details for quicker future bookings.
Preferences such as seat preferences, meal choices, etc.
Cancellation and Refunds
Allow passengers to cancel their bookings with predefined cancellation policies.
Automatic calculation and processing of refunds according to the cancellation policy
Notifications and Alerts
Automated email or SMS notifications for booking confirmations, reminders, and changes.
Alerts for schedule changes, delays, or cancellations.
Reporting and Analytics
Generation of reports for booking statistics, revenue, occupancy rates, etc.
Insights into popular routes, busy travel periods, and customer preferences.
Dashboard for administrators to manage routes, schedules, and bus availability.
Ability to manage user accounts, bookings, and cancellations.
Customer support tools to assist passengers and handle inquiries.
Integration and APIs
APIs for third-party integration with travel agencies, tour operators, and online booking platforms.
Integration with GPS tracking systems for real-time bus tracking and updates.
Mobile App and Responsive Design
Bus owners and bus conductors can view the current status of the bus trips and seat occupation.